Over the past couple of weeks, myself and a staff member from CVS Cheshire East have been working together
to improve the Quality & Performance section on the CCG’s website, particularly
our performance documents including CQUINs, Quality Premium, NHS Constitution
and A&E data which we share with the public. I am in the process of ‘translating’ the complex
NHS terminology so that the public can easily understand the documents should
they want to. The visitor will be provided with a brief description of what each
term means when they click on it and why and how we measure it. I will be presenting back at our next Clinical
Quality & Performance Meeting on our progress.
Additionally this week, Sally and I have met with a
couple of our ophthalmology providers to finalize the contracts which is very exciting! I have been fortunate enough to view the whole
process of contracting, starting from going out to tender for a contract to the
commencement of the service delivery.
I have also prepared a report based on the Trust’s
Friends & Family Test (FFT) performance. Patients across the country are asked when they leave hospital whether they would recommend the hospital's services to friends and family.This is a vital feedback tool for
patients on their experience of the NHS services including: A&E, Inpatient,
Outpatient, Maternity, Community, Mental Health and the GP Practices in Eastern
Cheshire. The results have been very
positive for East Cheshire Trust!
In addition to this, I also completed a “Presentation Skills” course
which definitely helped when I presented our commissioning intentions for
16/17 at our staff briefing meeting which is held monthly. I gave an update to
all our staff members on the process we are following and where we are up to
with it.
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